--- title: What is the 7-day money-back guarantee and how does it work? description: car360 help centre --- [Skip to content](https://support.car360.co.uk/what-is-the-7-day-money-back-guarantee-and-how-does-it-work#main-content) English - United Kingdom Show submenu for translations [![C360-Logo-01-helpdesk](https://support.car360.co.uk/hs-fs/hubfs/C360-Logo-01-helpdesk.png?width=200&height=40&name=C360-Logo-01-helpdesk.png)](https://support.car360.co.uk/?hsLang=en-gb) - [Back to Main Site](https://www.car360.co.uk/) Open main navigation Close main navigation - [Back to Main Site](https://www.car360.co.uk/) - English - United Kingdom Show submenu for translations - [Contact support](https://support.car360.co.uk/how-to-reach-our-support-team) [Contact support](https://support.car360.co.uk/how-to-reach-our-support-team?hsLang=en-gb) How can we help you? - There are no suggestions because the search field is empty. 1. [car360 help centre](https://support.car360.co.uk/?hsLang=en-gb) 2. [Finance & payments](https://support.car360.co.uk/finance-payments?hsLang=en-gb) 3. [Money-Back Guarantee](https://support.car360.co.uk/finance-payments?hsLang=en-gb#money-back-guarantee) # What is the 7-day money-back guarantee and how does it work? Our 7-day money-back guarantee gives you complete peace of mind. From the day you collect or receive your car, you have 7 days to make sure it’s right for you. If you’re not happy for any reason, just let your EV specialist know within 7 days of delivery or collection. They’ll guide you through the return process. The car must be returned to our Cannock centre in the same condition to receive a full refund. - [Buying a Car](https://support.car360.co.uk/buying-a-car?hsLang=en-gb#main-content) - [Cost and savings](https://support.car360.co.uk/buying-a-car?hsLang=en-gb#cost-and-savings) - [Car Reservation](https://support.car360.co.uk/buying-a-car?hsLang=en-gb#car-reservation) - [Car Return](https://support.car360.co.uk/buying-a-car?hsLang=en-gb#car-return) - [Car Condition & Quality Checks](https://support.car360.co.uk/buying-a-car?hsLang=en-gb#car-condition-quality-checks) - [Test Drives & Viewing](https://support.car360.co.uk/buying-a-car?hsLang=en-gb#test-drives-viewing) - [Choosing the Right EV](https://support.car360.co.uk/buying-a-car?hsLang=en-gb#choosing-the-right-ev) - [How car360 Works](https://support.car360.co.uk/how-car360-works?hsLang=en-gb#main-content) - [How car360 works?](https://support.car360.co.uk/how-car360-works?hsLang=en-gb#how-car360-works) - [Choosing the Right EV](https://support.car360.co.uk/how-car360-works?hsLang=en-gb#choosing-the-right-ev) - [Finance & payments](https://support.car360.co.uk/finance-payments?hsLang=en-gb#main-content) - [Finance & Payments](https://support.car360.co.uk/finance-payments?hsLang=en-gb#finance-payments) - [Money-Back Guarantee](https://support.car360.co.uk/finance-payments?hsLang=en-gb#money-back-guarantee) - [Delivery & Collection](https://support.car360.co.uk/delivery-collection?hsLang=en-gb#main-content) - [Delivery Process](https://support.car360.co.uk/delivery-collection?hsLang=en-gb#delivery-process) - [Collection Process](https://support.car360.co.uk/delivery-collection?hsLang=en-gb#collection-process) - [Part Exchange](https://support.car360.co.uk/part-exchange?hsLang=en-gb#main-content) - [Eligibility & Valuation](https://support.car360.co.uk/part-exchange?hsLang=en-gb#eligibility-valuation) - [Documents & Legal](https://support.car360.co.uk/documents-legal?hsLang=en-gb#main-content) - [Ownership & Registration](https://support.car360.co.uk/documents-legal?hsLang=en-gb#ownership-registration) - [Insurance](https://support.car360.co.uk/documents-legal?hsLang=en-gb#insurance) - [Warranty & Add-ons](https://support.car360.co.uk/warranty-add-ons?hsLang=en-gb#main-content) - [Warranty Plans](https://support.car360.co.uk/warranty-add-ons?hsLang=en-gb#warranty-plans) - [Support & Contact](https://support.car360.co.uk/support-contact?hsLang=en-gb#main-content) - [Getting Help](https://support.car360.co.uk/support-contact?hsLang=en-gb#getting-help) - [Charging](https://support.car360.co.uk/charging?hsLang=en-gb#main-content) - [Charging](https://support.car360.co.uk/charging?hsLang=en-gb#charging) [![C360-Logo-01-helpdesk](https://support.car360.co.uk/hs-fs/hubfs/C360-Logo-01-helpdesk.png?width=200&height=40&name=C360-Logo-01-helpdesk.png "C360-Logo-01-helpdesk")](https://support.car360.co.uk/?hsLang=en-gb) [mailto:support@car360.co.uk](mailto:support@car360.co.uk) © 2026 Henley Cars Ltd t/a Car360. All Rights Reserved. VAT No. 144506036 / Company No. 08127705 / FCA No. 997433