--- title: Complaints description: car360 help centre --- [Skip to content](https://support.car360.co.uk/complaints#main-content) English - United Kingdom Show submenu for translations [![C360-Logo-01-helpdesk](https://support.car360.co.uk/hs-fs/hubfs/C360-Logo-01-helpdesk.png?width=200&height=40&name=C360-Logo-01-helpdesk.png)](https://support.car360.co.uk/?hsLang=en-gb) - [Back to Main Site](https://www.car360.co.uk/) Open main navigation Close main navigation - [Back to Main Site](https://www.car360.co.uk/) - English - United Kingdom Show submenu for translations - [Contact support](https://support.car360.co.uk/how-to-reach-our-support-team) [Contact support](https://support.car360.co.uk/how-to-reach-our-support-team?hsLang=en-gb) How can we help you? - There are no suggestions because the search field is empty. 1. [car360 help centre](https://support.car360.co.uk/?hsLang=en-gb) 2. [Support & Contact](https://support.car360.co.uk/support-contact?hsLang=en-gb) 3. [Getting Help](https://support.car360.co.uk/support-contact?hsLang=en-gb#getting-help) # Complaints We’re committed to providing the highest standard of service, but if something hasn’t gone to plan, we’ll do our best to put it right. To raise a formal complaint, please contact us using whichever method works best for you: Phone: 01543 277 347 Email: sales@car360.co.uk Post: Henley Cars Ltd, Unit 1 Key Point, Keys Park Road, Hednesford, Cannock, WS12 2FN When submitting your complaint, please include: Your name and contact details Vehicle details (registration number, make/model, and purchase date) A clear summary of the issue What you’d like us to do to resolve it Any supporting documents We’ll try to resolve your complaint informally within 3 working days. If we can’t, we’ll follow our formal process - acknowledging your complaint within 5 working days and providing a full written response within 8 weeks. If your complaint relates to our credit broking activity and you’re not satisfied with our final response, you may refer it to the Financial Ombudsman Service within 6 months: Phone: 0800 023 4567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk For regulated complaints, you can also contact: Automotive Compliance Ltd The Factory, 44 Alfred Street, Gloucester, GL1 4DD Phone: 01452 671 560 Email: complaints@automotive-compliance.co.uk We take all complaints seriously and are committed to resolving them fairly and transparently. 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