Complaints

We’re committed to providing the highest standard of service, but if something hasn’t gone to plan, we’ll do our best to put it right. To raise a formal complaint, please contact us using whichever method works best for you: Phone: 01543 277 347 Email: sales@car360.co.uk Post: Henley Cars Ltd, Unit 1 Key Point, Keys Park Road, Hednesford, Cannock, WS12 2FN When submitting your complaint, please include: Your name and contact details Vehicle details (registration number, make/model, and purchase date) A clear summary of the issue What you’d like us to do to resolve it Any supporting documents We’ll try to resolve your complaint informally within 3 working days. If we can’t, we’ll follow our formal process - acknowledging your complaint within 5 working days and providing a full written response within 8 weeks. If your complaint relates to our credit broking activity and you’re not satisfied with our final response, you may refer it to the Financial Ombudsman Service within 6 months: Phone: 0800 023 4567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk For regulated complaints, you can also contact: Automotive Compliance Ltd The Factory, 44 Alfred Street, Gloucester, GL1 4DD Phone: 01452 671 560 Email: complaints@automotive-compliance.co.uk We take all complaints seriously and are committed to resolving them fairly and transparently. For more information visit our compliant procedure page: https://www.car360.co.uk/complaint-procedure